Users Guide

Chapter 1 - Account Overview

How To Get Help | Billing Support
Account Deactivations
Please use our Technical support request form

ALL Technical Support Requests must be sent using our Technical Support Request Form. Not only does this form contain the necessary information that will allow us to distinguish you from our other clients, but it also carries your request to the current support tech on duty. A link to this form is conveniently located throughout our web site...we recommend that you bookmark it for easier access.

All billing is handled in house by our billing department. If you have any questions regarding your statement, please contact us at billing@webclickhosting.com

There are only 3 reasons we deactivate accounts. 1) Non-payment, 2) Spamming violations, and 3) Non-compliance of our policies.

We must ask all of our clients to understand that just as they must take measures to protect their business, so must we. We provide hosting services for many individuals and businesses, therefore it is necessary for us to establish Policies and Guidelines that will protect both our company as well as those residing on our servers. If we were to alter our policies and guidelines for each situation that may arise in the course of a month, the reason to function as a business would cease to exist.

If your account has been deactivated due to non-payment, please contact our billing department at billing@webclickhosting.com.

If your account has been deactivated due to non-compliance of our policies and guidelines, email us at support@webclickhosting.com and we will review your account. We will more than likely re-activate your account if you will provide us with a Letter of Promise that you will not further compromise our policies and guidelines.

In either case, we will not charge you a reactivation fee for first occurrence. After the first occurrence you will be charged a reactivation fee of $50.00. However, after the third occurrence, you may be asked to locate a different hosting service.

If your account has been deactivated due to spamming violations you will not have the opportunity to reactivate your account on our servers. This violation is strictly controlled by the backbone itself. When this type of deactivation occurs it was done by the backbone and not Internet Magic. We have a strict non-spamming contract with our backbone providers and such deactivations are out of our control. All spamming violations are deactivated without option of reactivation. This rule as well as the consequences are set forth before your account is even activated on our servers, we will not beg the backbone for reconsideration.

Please be sure to use all the resources available to you prior to contacting Technical Support